minejl Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by minejl (referred to herein as "we," "us," "our," or the "Platform") through the website at minejl.cam, its mobile-optimised interfaces, related applications, and any associated customer communications channels. It governs the personal data of all registered users, prospective users, and visitors (collectively "you" or "the User").

minejl operates in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, its implementing rules, and the regulations issued by the National Privacy Commission (NPC). Where applicable, we also observe internationally recognised data protection standards.

By accessing our platform and creating an account, you acknowledge that you have read this Privacy Policy in full and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the minejl platform.

2. Information We Collect

minejl collects personal data through several means — directly from you at registration and during gameplay, automatically through your device and browser, and from trusted third-party verification services. Below is a detailed breakdown of the categories of data we collect.

2.1 Registration and Account Data

When you create a minejl account, we collect:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (for age verification — you must be at least 21 years old);
• Email address and mobile number;
• Residential address (city, province, postal code) — typically Metro Manila, Cebu, Davao, Quezon City, Makati, or other Philippine locations;
• Username and encrypted password;
• Preferred language and currency (Philippine Peso / PHP).

2.2 Identity Verification (KYC) Data

To comply with Philippine gaming regulations and AML obligations, we may collect:

• Government-issued ID documents (passport, driver's license, PhilSys ID, UMID, SSS ID, Voter's ID);
• Proof of address documents (utility bills, bank statements);
• Selfie photographs for liveness verification;
• Source of funds declarations where required by regulation.

2.3 Transaction and Financial Data

We record all financial activity on your account, including:

• Deposit amounts, timestamps, and payment method references (GCash, PayMaya, BDO, BPI, Metrobank, UnionBank, 7-Eleven, Cebuana);
• Withdrawal requests, approval status, and destination account references;
• Bonus credits, wager history, and win/loss records;
• Account balance history.

We do not store full payment card numbers. Payment method credentials are handled by our licensed payment processor partners. We store only non-sensitive reference identifiers (e.g., masked account numbers, transaction reference codes).

2.4 Gameplay and Behavioural Data

• Game session logs (game title, session start/end times, bet amounts, outcomes);
• Responsible gaming tool usage (deposit limits set, session reminders activated, self-exclusion requests);
• Platform navigation patterns, clicked elements, and feature usage;
• Live chat and customer support communication transcripts.

2.5 Technical and Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session cookies, authentication tokens, and session identifiers;
• Referring URL and entry/exit pages.

3. How We Use Your Data

minejl uses your personal data for the following purposes. We process only the minimum data necessary for each purpose in line with our data minimisation commitment.

4. Sharing and Disclosure of Personal Data

minejl does not sell, rent, or trade your personal information to any third party for marketing purposes. We share personal data only in the following circumstances and only to the extent necessary:

4.1 Service Providers and Processors

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:

• Payment processors — to facilitate GCash, PayMaya, and bank transfer transactions;
• KYC verification providers — to validate identity documents and perform liveness checks;
• Game software providers — who maintain game logs and RNG certification records;
• Cloud infrastructure providers — who host our platform under enterprise-grade security standards;
• Customer support platform — to power live chat, email ticketing, and chat transcript storage.

All third-party processors are contractually bound to use your data solely for the specified purpose and to implement appropriate security measures.

4.2 Regulatory and Legal Disclosure

We may disclose personal data to competent authorities when required by law, including:

• Philippine Amusement and Gaming Corporation (PAGCOR) in connection with regulatory audits or investigations;
• Anti-Money Laundering Council (AMLC) as required under the Anti-Money Laundering Act;
• National Bureau of Investigation (NBI) or Philippine National Police (PNP) upon valid legal order;
• National Privacy Commission (NPC) in response to privacy complaints or investigations;
• Courts of competent jurisdiction pursuant to a valid court order or subpoena.

5. Data Retention

minejl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation.

• Active account data — retained for the duration of your account plus 5 years after closure, as required by gaming and AML regulations;
• KYC documents — retained for a minimum of 5 years from the date of account closure per AMLC requirements;
• Transaction records — retained for 5 years from the date of each transaction;
• Support communications — retained for 2 years after resolution of the relevant query;
• Marketing preferences and consent records — retained until you withdraw consent, plus 1 year thereafter for audit purposes;
• Website and session logs — retained for 90 days in rolling logs, then anonymised or deleted.

After the applicable retention period, data is securely deleted or anonymised in a manner that makes re-identification impossible.

6. Cookies and Tracking Technologies

minejl uses cookies and similar tracking technologies to operate the platform, maintain your session, prevent fraud, and improve user experience. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for core platform functions including login sessions, security tokens, and game state maintenance. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations;
• Analytics Cookies: Collect aggregated, anonymised data about platform usage to help us improve performance and user experience;
• Security Cookies: Help detect unusual activity, prevent session hijacking, and protect against cross-site request forgery (CSRF).

You can manage non-essential cookies through your browser settings at any time. Disabling certain cookies may affect some platform features. minejl does not use third-party advertising cookies or share cookie data with advertisers.

7. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by minejl:

• Right to Be Informed — You have the right to know what data we collect, why, and how it is processed, which this Policy fulfils;
• Right of Access — You may request a copy of the personal data we hold about you. We will provide this within 15 business days of a verified request;
• Right to Rectification — You may correct inaccurate or incomplete data through your account settings or by contacting support;
• Right to Erasure or Blocking — You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to our legal retention obligations;
• Right to Object — You may object to certain processing activities, including direct marketing communications. Withdrawal of consent for marketing will not affect your ability to use the platform;
• Right to Data Portability — You may request a machine-readable export of personal data you have provided to us;
• Right to Lodge a Complaint — If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer at the details provided in Section 10. We will respond to verified requests within the timeframes required by the DPA.

8. Data Security Measures

minejl implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher;
• Encryption at Rest: Sensitive personal data stored in our databases is encrypted using AES-256;
• Password Security: Account passwords are hashed using bcrypt with appropriate salt rounds and are never stored in plaintext;
• Access Controls: Strict role-based access controls ensure that only authorised personnel can access personal data, and only to the extent required for their role;
• Two-Factor Authentication: Optional 2FA is available to all users and is mandatory for accounts reaching certain withdrawal thresholds;
• Security Audits: We conduct regular internal security reviews and periodic third-party penetration testing;
• Incident Response: In the event of a data breach, we will notify affected users and the National Privacy Commission within 72 hours of discovery, as required by the DPA.

9. Children and Minors

The minejl platform is strictly intended for users who are at least 21 years of age, in accordance with Philippine law governing online gaming and gambling. We do not knowingly collect personal data from individuals under the age of 21. If we discover that an account has been registered by a minor, we will immediately close the account, forfeit any associated balances, and securely delete the personal data collected.

If you believe a minor has registered on our platform, please report this immediately to our support team or Data Protection Officer so we can take prompt action.

10. Data Protection Officer and Contact

minejl has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act. If you have any questions, concerns, or requests regarding your personal data, please contact us through the following:

• Email: [email protected] (plain text only — not a clickable link)
• Subject Line: "Data Privacy Request – [Your Full Name / Account Username]"
• Live Chat: Available 24/7 via the in-platform support widget

We aim to acknowledge all privacy-related requests within 5 business days and resolve them within the timeframe required by the DPA. If you are unsatisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.

11. Changes to This Privacy Policy

minejl reserves the right to update or amend this Privacy Policy at any time. We will notify you of material changes by posting a prominent notice on the platform and, where practicable, by sending an email notification to your registered email address at least 7 days before the changes take effect.

Your continued use of the minejl platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically. The "Effective Date" at the top of this document reflects the most recent revision.

This Privacy Policy is incorporated into and must be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of the minejl platform.